Regulatory Exam Support Services for Fintechs
Regulatory exams are part of running a regulated fintech. InnReg helps you get ready, manage the process, and respond clearly to what examiners like FINRA, the SEC, and other regulators are asking.
What Are Regulatory Exams?
Regulatory exams are official reviews conducted by agencies like the SEC, FINRA, state regulators, or the CFPB to check if your company is following the rules tied to your license or registration.
For fintechs, that could mean reviews of your supervision process, AML program, disclosures, marketing, or vendor oversight, depending on your licenses. These exams usually come with tight deadlines and detailed document requests, and they often include interviews with your team.
Exams can happen at any time, especially if you are newly registered or seen as higher-risk
They cover both your written program and how it works in practice
Poor responses can lead to findings, penalties, or follow-up reviews
Staying prepared saves time and reduces disruption when an exam happens
What Regulators Expect During an Exam?
Every exam is different, but most follow a similar pattern: a request list, document review, interviews, and findings. Regulators use this process to verify that your compliance program is effective in practice and tailored to match your specific risks.
Common Mistakes Fintechs Make During Exams
Scrambling to prepare after receiving the exam notice
Relying on outdated or generic compliance policies
Assigning compliance tasks without clear ownership
Failing to document key decisions or review steps
Assuming one response works for all regulators
Missing deadlines or submitting incomplete documents
Letting compliance fall behind product changes
Where Exams Go Off Track
Regulatory exams often uncover friction points between what’s written down and what’s happening in practice. These cases illustrate what can go wrong when policies fail to reflect actual workflows, and what we do to help.
Scenario 1
The Issue: A broker-dealer listed daily trade supervision in its policies, but was reviewing activity monthly without documentation.
What Happened: FINRA flagged the firm for failure to supervise.
How We’d Approach It: At InnReg, we’d revise the supervision policy to match actual practices, add a simple review log, and assign the task to a registered principal to keep it exam-ready.
Scenario 2
The Issue: A lending platform received a CFPB exam request but didn’t have a system for tracking customer complaints.
What Happened: The firm couldn’t show how it monitored or responded to complaints, which raised red flags.
How We’d Approach It: At InnReg, we’d create a lightweight complaint tracking process, assign ownership, and build procedures that fit the platform’s operations and volume.
Scenario 3
The Issue: A crypto MSB used a generic AML policy that hadn’t been updated since it launched.
What Happened: During a state exam, regulators found gaps in its risk assessment and flagged missing controls for new transaction types.
How We’d Approach It: At InnReg, we’d update the AML program to reflect current risks and products, and train staff on how to identify and escalate new patterns.
Scenario 4
The Issue: A startup submitted the same compliance documents to both a state regulator and FINRA.
What Happened: Each regulator flagged different gaps based on their expectations.
How We’d Approach It: At InnReg, we’d tailor responses based on each regulator’s focus and help manage overlapping exams without duplicating effort or missing key details.
How InnReg Supports Fintechs During Regulatory Exams
We work as an extension of your compliance team, helping you prep for exams, respond to regulators, and fix gaps without slowing down your business. Our approach is designed for fast-moving fintechs with complex models and multiple regulatory bodies.
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Frequently Asked Questions
Let’s Talk About Your Next Regulatory Exam
Whether you’re getting ready for your first exam or dealing with multiple regulators, we can help you mitigate risks during the process. These are common signs it might be time to bring in extra support:
You just got an exam notice and don’t know where to start
You’re worried your policies or records might be out of date
You’ve had findings in a past exam that haven’t been fully addressed
Your compliance lead just left, or you don’t have one
You’re scaling quickly, and compliance hasn’t kept up
